return, refund & cancellation policy

At Medicine E-portal, we strive to provide you with the best possible shopping experience for healthcare products. However, we understand that sometimes you may need to return or exchange an item due to various reasons. To ensure a smooth and hassle-free return process, we have a clear and customer-friendly return policy. Please read the following guidelines to understand our return policy:

1. Eligibility for Returns:

• We accept returns within 2 days from the date of delivery only in damage or change or falsh products.
• In cases of returns for other reasons (change of mind, incorrect product ordered, etc.) can not be possible to accept return.
• The product must be unused, in its original packaging, and in the same condition as received.
• Perishable items, such as medications, cannot be returned due to safety and health reasons.

2. Returns Process:

• If you wish to initiate a return, just send one mail to medishhelp@gmail.com
• Once your return request is received, our customer support team will review it and get back to you within 2 business days.

3. Return Shipping:

• If the return is due to a product defect or an error on our part, we will bear the return shipping costs.
• We recommend using a reliable shipping method with a tracking option to ensure the safe return of the item.

4. Refund Process:

• Once the returned item is received, inspected, and approved, we will process the refund using the original payment method.
• Please allow 10-15 business days for the refund to be reflected in your account after the approval.

5. Exchanges:

• If you received a damaged or defective product, we offer exchanges for the same item. but only after proper validation like unboxing cctv fottage or other related images.
• Contact our customer support team immediately via email to initiate the exchange process.

6. Non-Returnable Items:

• As a health and safety precaution, we do not accept returns for certain items, including but not limited to prescription medications, opened personal care items, and perishable goods.

7. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact our customer support team within 2 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

Our goal is to ensure your satisfaction with every purchase you make at Medicine E-portal. If you have any questions or need assistance with the return process, please don't hesitate to reach out to our dedicated customer support team. We are here to help you with any concerns you may have.